Information on the Right of Withdrawal and Subscription Cancellation
Cancellation and Refund Policy
Cancellation, right-of-withdrawal, and refund processes for The Neural Ledger digital subscription services.
Effective date: 5 August 2026
Article 1 – Subject Matter and Scope
This document sets out the cancellation, right-of-withdrawal and refund procedures applicable to the digital subscription services offered by Piyote Bilişim ve Danışmanlık Hiz. Tic. Ltd. Şti. (the “Company”) through theneuralledger.com (the “Site”), and forms an integral part of the Distance Sales Agreement entered into through the Site.
Article 2 – Cancellation of the Subscription
The Member may cancel their subscription at any time, without stating any reason, through the account or billing panel. From the moment a cancellation request is processed, only the automatic renewal charge scheduled for the following period is stopped; access to the Service for the current, already-paid period continues uninterrupted until the end of that period.
Article 3 – Circumstances in Which the Right of Withdrawal Does Not Apply
Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation, consumers do not have a right of withdrawal in respect of contracts for services performed immediately in electronic form and for intangible goods delivered to the consumer instantaneously. Because performance of the Service begins immediately upon completion of payment and this is based on the Member’s express consent, the right of withdrawal cannot be exercised after upgrading to a paid plan. Prior to upgrading, the Member may evaluate the free (Free) version of the Service for as long as they wish, which serves the same protective function as a right of withdrawal.
Article 4 – Evaluation of Refund Requests
As a general rule, charges for subscription periods that have been completed and for which performance has begun are not refunded, subject to the exception described in Article 3. However, where more than one charge has been made for the same period, where the Service could not be provided despite payment due to a technical fault attributable to the Company, or in other circumstances where a refund is required by applicable law, the Member’s request will be evaluated by the Company’s support team, and requests found to be justified will be refunded to the payment instrument used for the original charge.
Article 5 – Duplicate or Erroneous Charges
Where a Member identifies that more than one charge has been made for the same subscription period, the Member should contact the Company with the date and amount of each relevant charge. Where a duplicate charge is confirmed, the Company will refund the excess amount within a reasonable period.
Article 6 – Procedure for Submitting Requests
Requests relating to cancellation, refunds or payment issues should be submitted, together with the invoice date and a description of the issue, to [email protected] or through the member support panel. Members should not include card numbers, passwords, API keys or other sensitive information in such requests.
Article 7 – Effectiveness
This document is an annex to, and forms an integral part of, the Distance Sales Agreement. It takes effect at the moment the Member confirms an order and remains accessible on the Site at all times.